Quotes by Michael J. Silverstein

Michael J. Silverstein

A curious mind armed with skill, experience, knowledge, and patterns can give birth to big brand revolution.

Giving

Mind

Skills

A curious mind does not jump to conclusions but tests carefully and thoroughly. A curious mind will draw on all of life’s experience to get to the big “uh huh.” The curious cut the data by quintile, by segment, and by user.

Cutting

Data

Mind

A curious mind does not say to consumers “What do you want?” A curious mind understands context, understands behavior, understands spending and spending patterns – the accumulation of a day’s purchases, or spending over a week or a year. A curious mind asks the questions that open up the consumer to talk about her latent dissatisfactions, hopes, wishes, and dreams.

Dream

Mind

Years

A lot of people believe you only need a vision. This is simply not correct. You need brilliant execution every day. It’s about attention to all the details of go to market.

Believe

People

Vision

All companies have many opportunities. Strategy is about allocation of resources and priorities.

Opportunity

Priorities

Strategy

All great companies have spirit and culture. Mean spirited returns mean spirit.

Culture

Mean

Return

Always welcome your customer’s scorn. This rule says read the complaint letters. Categorize them. Decide how you are going to wipe them out.

Letters

Welcome

Wipe

Better ramp up your virtual relationships. Companies think omni channel is the correct answer. This is not enough. The information explosion for consumers makes 24/7 and full and complete engagement possible.

Answers

Engagement

Thinking

Business operators that really deeply care about their employees and consumers deliver the right response every day.

Care

Employee

Really Deep

Companies that get in trouble have a failure to see two realities: market trends and competitor attacks.

Reality

Trends

Two

Follow The Behaviour University in order to get the greatest quotes from the greatest people of all time so that you can tap into your own greatness.

Anomalies

Answers

Art

Attitude

Average

Baby

Believe

Boundaries

Care

Character

Choices

Clients

Colleagues

Company

Consumers

Creating

Culture

Curiosity

Customers

Cutting

Data

Details

Differences

Difficult

Discovery

Dissatisfaction

Doe

Dread

Dream

Effort

Emotional

Empathetic

Employee

Energy

Engagement

Entrances

Entrepreneur

Epidemics

Everyday

Example

Eye

Fall

Fans

Focus

Forever

Gains

Giving

Goal

Growth

Gumption

The Future Blueprint

Tool

The Home Therapist: Anti Anxiety

Tool

The Autobiography

Tool

The Behaviour Diary

Tool

The Dating Diary

Tool

The Relationship Therapist

Tool

Quotes by Michael J. Silverstein

Michael J. Silverstein

A curious mind armed with skill, experience, knowledge, and patterns can give birth to big brand revolution.

A curious mind does not jump to conclusions but tests carefully and thoroughly. A curious mind will draw on all of life’s experience to get to the big “uh huh.” The curious cut the data by quintile, by segment, and by user.

A lot of people believe you only need a vision. This is simply not correct. You need brilliant execution every day. It’s about attention to all the details of go to market.

All companies have many opportunities. Strategy is about allocation of resources and priorities.

All great companies have spirit and culture. Mean spirited returns mean spirit.

Always welcome your customer’s scorn. This rule says read the complaint letters. Categorize them. Decide how you are going to wipe them out.

Better ramp up your virtual relationships. Companies think omni channel is the correct answer. This is not enough. The information explosion for consumers makes 24/7 and full and complete engagement possible.

Business operators that really deeply care about their employees and consumers deliver the right response every day.

Companies that get in trouble have a failure to see two realities: market trends and competitor attacks.

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Topics by Michael J. Silverstein

Popular Tools

The Future Blueprint

The Home Therapist: Anti Anxiety

The Autobiography

The Behaviour Diary

The Dating Diary

The Relationship Therapist

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